Mobile Banking

Mobile Banking is an additional feature of our Online Banking service. You will need to first enroll in Online Banking. Your username and password established in Online Banking is then used to access Mobile Banking.

The app is available to both our consumer and business customers.

You can reset your password within Online Banking by selecting the Forgotten Password option. Once you've updated your password in Online Banking, your Mobile Banking password will also be updated.

Mobile banking offers most of the same functionality as online banking; viewing account balances and transactions, making transfers and bill payments.

Yes. Our mobile banking app for the iPhone device allows you to quickly and easily sign in with Touch or Face ID recognition. Android devices allow you to quickly and easily sign in with Fingerprint ID recognition. If you prefer not to use Touch ID to access mobile banking, in the app under Preferences > Biometric Authentications > Touch ID and turn it on or off here. You will then sign in with your username and password.

Login to online banking using a different device, change your password and contact method. If you have lost your phone and have Touch/Face ID enabled the person that finds your phone would have to know your online banking password and be able to get the code before accessing your account. For security purposes it is recommended you change your password and contact method immediately, you can report your lost or stolen device to Friendly Hills Bank by calling your local branch.

Mobile Banking leverages multiple layers of security, including password protection and SMS/Email Multi-Factor Authentication.

Yes. The mobile deposit feature allows you to deposit a check using your phone's camera.

No. Mobile Deposit is a free service.

Please contact your local branch for daily limit information.

You can deposit checks that are in the US Dollars. This includes personal or business checks, cashier's checks, money orders, and government checks. All checks you deposit must be payable to you.

Savings bonds, international checks, Third party checks and cash.

Endorse checks as follows: Mobile Deposit for FHB, then sign your name. Checks may be rejected if not endorsed this way.

4:00 p.m. is the daily cut-off time for mobile deposits Monday through Friday. Deposits made after 4:00 p.m. will be processed the following business day.

Deposits made on federal holidays are processed the following business day. This includes: New Year's Day, Martin Luther King Jr Day, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.

If the deposit passes all the time tests, it continues on for additional processing. Real time tests includes a clear image of the front and back of the check. Your deposit may be rejected for reasons such as: improper endorsement, check not payable to account owner, or the item is not eligible for mobile deposit.

Email is sent stating if the deposit was accepted or deleted. You can also review your account activity to confirm if your deposit has memo posted to your account.

You will receive an Email informing you of the status of your Mobile Deposit.

• Deposit Accepted - A status of Accepted indicates the bank has accepted the deposit and it has posted or is in the process of posting the deposit to your account.
• Deposit Deleted - A status of Deleted indicates the bank has rejected the deposit, which will include a reason for deletion. If a deposit is not accepted, please contact your local branch.

Funds are available the next business day. You will be notified if longer holds apply.

Retain for 14 days. This allows time for processing. In the event the original check is required, you will be contacted by us.